Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us using our Contact Page.
Our products contain Naturally Derived Ingredients, Australian Oils, Fruits & Extracts, Aromatherapy oils, Sustainable & Ethical Ingredients and Natural Preservatives. We also use Organic Ingredients where possible. Under NO circumstances are our products animal tested or condone this kind of barbaric outdated practise. Our products are 100% Vegan, with no animal bi-products being used in any of our formulations. Currently there is no "Vegan Certification" option available however for Australia where our products are made however our vegan logo is legally complaint.
We do NOT use Sulphates, Parabens, Phtalates, Petrochemicals, Synthetic Colours or Synthetic Fragrances.
All our packaging is recyclable. The caps and fittings do not need to be removed before recycling.
We have an 18-month shelf life on most of our products. Our Exfoliating Mask, Toning Mists, Collagen Serum & Hyaluronic Acid Serum have a shelf life of 12 months.
We recommend trying out our Gentle Gel Based Cleanser first and see how you go for the first month before moving onto other products. This product is aimed for those with problematic/sensitive skin types.
Please check our ingredients on each product description to see if you may react to certain ingredients in our formula before purchasing. Our products are all great for you however some people may react to a certain ingredient which causes their inflammation or sensitivity so just double check to be sure.
We can offer our products wholesale to those who meet our requirements. Please only contact us if you are a registered New Zealand or Australian business. We will send you out a catalogue.
We currently only offer shipping to New Zealand and Australia.
We ship nation-wide in New Zealand for $6.50 flat fee. This includes tracking.
We ship to Australia for $15.00 flat fee. This includes tracking.
Please note: This may be subject to price increases but we will update our website first.
We ship our products out Monday, Wednesday & Friday unless we receive a volume of orders on a Tuesday and Thursday.
You will first receive a confirmation email once your order is placed followed with a tracking email once your order has been sent.